Service Description

1. Service overview

Wandera solutions (“Services”) are designed to secure mobile devices, optimize data usage and provide controls for filtering content. These capabilities are available through two core services: Data Management and Mobile Security. An Enterprise bundle comprises both services.

Wandera Mobile Security detects and defends against mobile threats (to corporate and BYOD devices), such as malware, phishing, cryptojacking, data exfiltration and network attacks. Threats are prevented by blocking risky connections, intercepting threats before they even reach the target. Wandera also makes use of an app installed on the device, revealing evidence of a compromise or of malicious activity on the device itself. As well as protecting against threats, Wandera helps organizations detect vulnerabilities within their fleet, flagging potential risks such as outdated OS version, risky configuration settings or unsanctioned cloud storage uploads. These systems are designed to integrate with leading EMM and SIEM solutions, such as VMware AirWatch, MobileIron and Splunk. The solution also provides web content filtering across all mobile traffic including WiFi when the +WiFi option is purchased. Wandera security offering can also be deployed as an app-only solution (without the gateway) for BYOD devices, if desired.

Wandera Data Management provides detailed visibility into cellular data usage and enables customers to set intelligent rules about which employees can access which apps and services, keeping tabs on mounting data usage and expenses. The average customer saves 30% on their mobile data. Typical policies include caps to limit data recreational consumption beyond a certain level, and filters that block content considered inappropriate for work such as gambling or social media.

The solution is easy to deploy, featuring the installation of a mobile app and a profile that reroutes mobile traffic via the Wandera gateway. The solution integrates seamlessly with leading EMM solutions to further simplify deployment and enrich policy functionality.

Key FeaturesData ManagementMobile SecurityEnterprise
RADAR Management Portal
Wandera Mobile App
MI:RIAM Cloud Intelligence Engine
Wandera EMM Connect
Wandera Cloud Gateway (Proxy)
+WiFiOptionalOptionalOptional
Data Usage Visibility
Data Compression
Data Caps
Tethering Control
Web Content Filtering
Network Security Protection
Device Vulnerability Detection
On Device Threat Detection
App Reputation Service
Data Leakage Protection
SIEM Integration
GDPR reports
Customized Data Retention
Online Help Center
Email/Phone Support
Deployment ServicesOptionalOptional

2. Architecture, Key Features & Support

The Wandera solution includes an application installed on employee devices and an online portal for admins to configure, analyze and control corporate mobile fleets. Data is routed from the device to gateway giving admins complete visibility and control over mobile traffic.

2.1 Wandera Mobile App
The tamper-resistant Wandera app is installed on employee smartphones and tablets, and actively monitors the device and flags unusual behavior. It also provides employees with real-time analytics on their own usage and doesn’t drain battery life or hamper user experience.

2.2 Cloud Gateway
Wandera’s web gateway for mobile acts as an in-line cloud proxy, scanning data in real-time to analyze usage and detect and block security threats. Wandera’s gateway is hosted and delivered from secure global data centers.

2.3 MI:RIAM Intelligence Engine
MI:RIAM correlates the billions of daily mobile inputs and powers a unique set of advanced machine learning techniques to build up a detailed view of each mobile data request and the associated security threat.

2.4 RADAR
Deployment, policies, service settings and reports are all managed through a single administrative portal named RADAR. These configurations include managing data usage controls including compression, blocking, capping, web filtering and security policy. Powerful group-policy enables different settings to be applied to different devices based upon criteria of the administrator’s choosing. A wide range of graphical and tabular reports are available for admins to review usage patterns for their end users. These reports are presented in aggregate across devices, with the ability to drill down on a per-user or per app/site basis.

2.5 Wandera EMM Connect
An optional component of the Wandera infrastructure, this connects with your EMM/MDM solution to provide additional data for analysis, as well as offering a seamless, integrated way to deploy the Wandera app.

2.6 Usage Anonymization
Reduce any privacy concerns by anonymizing users in reporting dashboards. This optional functionality assigns each employee with a randomized ID, obscuring the names of staff from IT admins.

2.7 +WiFi
Extends visibility and policy beyond cellular to offer organizations the ability to also analyze and filter activity on Wi-Fi connections.

2.8 SIEM Integration
Export security insights and events into your existing SIEM platform, seamlessly integrating your mobile data security system with your enterprise-wide workflows.

2.9 Deployment Options
Wandera offers a number of deployment options to suit a customer’s technical needs; available options depend on a number of factors including device type and EMM solution. Wandera provides comprehensive self-deployment kits and offers deployment services to assist with larger scale or complex deployments.

2.10 Device Support
Wandera works across all carriers and is available on more than 90% of devices including iOS, Samsung Android, Windows 10 Mobile and Android. For a more detailed description of which products we can support, visit https://www.wandera.com/why-wandera/features/device-support/

3.0 Service Considerations

Wandera can be used via all mobile networks. Your dealings with any wireless, telecommunications or other carrier (“Carrier”) in connection with the Services are solely between you and this Carrier.

Certain applications may utilize alternative non-web protocols that could result in traffic passing outside of the Services remit, and therefore would not be routed via the Cloud Gateway. Please refer to our Wandera Customer Knowledgebase for a comprehensive breakdown of unsupported ports, protocols and applications, as updated from time to time.

The Services make minor technical modifications to data transferred through the cloud gateway; this includes reducing image and video resolution, blocking traffic and optimizing text-based payloads. If you do not agree to these modifications please do not use the Services.

If an end user’s mobile data request is blocked within the browser, the Services will normally deliver a blocked page. If the request is via an app, the app will be unable to complete its web requests successfully. The administrator can also set up alerts to be delivered via email and the app.

The availability and functionality of the Services depends on various factors and elements, including software, hardware and communication networks, which are partially provided by third parties. We do not warrant or guarantee that the service will operate without disruption, limitations, delays, errors or interruptions, or that it will be accessible, or available at all times, or immune from unauthorized access or error-free