Privacy Policy

General

This is the Privacy Policy of Wandera Inc.  You may contact Wandera directly using any of the communication means outlined at the end of this statement.

Wandera understands your desire to protect personal information.  We at Wandera are committed to safeguarding the privacy of visitors to our website and users of our services. Please read the following Privacy Policy carefully before using the Wandera website or services.  If you use the Wandera website or services, you will be bound by the terms of this Privacy Policy. This policy may change from time to time so you should check it frequently.  All updates will be published at this site.

Wandera will not track or collect any information about you, your data except as we disclose in this Privacy Policy or as you specifically authorize.  Whenever you give us personal data, you are consenting to its collection and use in accordance with this Privacy Policy. We will not share your personal information for marketing or any other purposes without your consent unless required by law.

Scope of this Privacy Policy

This policy covers how Wandera treats personal information that Wandera collects and receives, including information related to your past use of Wandera products and services.  Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
This policy does not apply to the practices of companies that Wandera does not own or control, or to people that Wandera does not employ or manage.

Use of the Wandera website

A cookie is a piece of text that gets entered into the memory of your browser by a website, allowing the website to store information on a user’s machine and later retrieve it.  At times during your use of the Wandera website, we may transmit Wandera cookies to the hard drive of your computer.  These cookies assign your Web browser a unique series of numbers, letters, or characters that enable Wandera’s servers to recognize and identify your Web browser when you are using the Wandera website.

Cookies are in no way linked to any personally identifiable information.  If a user rejects the cookie, they may still use the website, although some areas may be functionally limited.

Wandera may also use Web Beacons – also known as single pixel or clear GIFs – on our website to analyse traffic patterns such as the frequency of use of particular parts of the site. The data collected helps us learn what information is of most interest to our customers and what offers our customers would most like to see. If you do not want to assist Wandera in improving its website, you “can-opt” of this website analysis by disabling JavaScript on your computer. If you disable JavaScript, some of the features on our website may not work.

In general, you can use the Wandera website without telling us who you are or giving any personal information about yourself.

If you e-mail Wandera, we may store copies of such e-mail or similar communications between you and Wandera.  This can result in the collection of your e-mail address or other personally identifiable information you may have in your e-mail text, addresses, or other fields, as well as the collection of the your IP address, the Internet or other routing of your communication, and the date and time of your communication.  We do not attempt to correlate this information to your Wandera cookie number or your usage unless responding to your inquiry requires us to do so.

Although these information logs may contain personally identifiable information, Wandera does not attempt to correlate cookie numbers or usage to your e-mail address and does not attempt to determine the identity of any Wandera website user by analysing this information, except as required by subpoenas, court orders or legal requirements.

Use of the Wandera services

For every Web request you submit from your mobile device while using the Wandera service, the Wandera software transmits and stores the following information from your device to Wandera:

  • your IP address, which may include a domain name
  • the IP address and resource you are connecting to, which may include a domain name
  • general information about your browser
  • general information about your device’s operating system
  • your Wandera cookie number; and
  • the date and time the above information is logged.

All of the above information is logged together in a single data string for each Web request you submit.

In order to provide the services, we also may collect information such as session durations, page impressions, details of your mobile operator, the domain name that served you to access the Services, and content types and origins.

We may also collect information regarding your usage of applications and the consumption of data by such applications in order to provide you with detailed information with respect to the data consumption of applications that you use, and recommendations how to decrease such consumption and to identify risky or malicious applications installed on your device.

If in future Wandera decides to offer certain services for a fee, then certain payment and transactions related information will be stored and used.  Such data will remain personally identifiable for as long as necessary to provide you the fee-based services, and any other purpose related to your use of such services.

What personal information do you have to provide Wandera?

Upon registering for our services, you may be prompted to provide your name, mobile phone number and email address and to create a password.  False, incorrect, or outdated information could affect your ability to successfully register for the service, or may hinder Wandera’s ability to provide the services to you.

What does Wandera do with the information it collects?

When using our services, Web requests from your mobile device will be routed to Wandera’s servers. We may collect information on your apps usage and data consumption so that we can deliver this information to you. Information may be stored that consists of online or metadata that is directed through the Wandera servers.

When using our services, Wandera may collect information such as IP addresses, domain names, content types, content origins, session durations, mobile operator details, and page impressions.

Information about visits to the Wandera website is used to provide the Wandera services, to improve our services, and to provide anonymous reporting for internal and external clients.
Wandera may contact you by e-mail to respond to comments, feedback, and customer service inquiries you submit.  We do not disclose your e-mail address to business partners or to anyone other than employees and agents working for or on behalf of Wandera, except as required by subpoenas, court orders, or legal requirements.

We may use IP addresses to diagnose problems with our servers and to administer our website.  Your IP address also is used by Wandera to gather broad demographic information, such as your general geographic location and Internet Service Provider.  IP addresses are further used to help determine the number of Wandera users.  This demographic information may also be used by Wandera to analyze aggregate Web usage behavior.  We may also use this information to block IP addresses where there is a breach of the terms and conditions for use of the Wandera website.

In addition, we may disclose personally-identifiable and information: (i) to third parties when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other members or users of the Wandera website, or anyone else that could be harmed by such activities; and (ii) to third parties when we believe in good faith that the law requires it.

As a global company, we have international sites and users all over the world.  When you give us personal data, that data may be sent electronically to servers anywhere in the world and may be used, stored and processed anywhere in the world, including countries outside the European Economic Area.  Whenever and wherever we collect, process or use personal data, we take reasonable steps to ensure that it is treated securely and in accordance with this Privacy Policy.

We employ other companies and individuals to perform functions on our behalf, such as technical support services.  To perform those functions, it may be necessary for them to obtain access to Wandera’s databases and servers, which may contain personally identifying information about users.  They may not use such access or information for any purpose other than that for which they are retained.

We may also use anonymous, statistical or aggregated information to operate the Services, to improve the quality and functionality of the Services, to enhance your experience, to create new services, including customized services, to change or cancel existing content or services and for other internal and statistical purposes.

We may share, publish, post, disseminate, transmit or otherwise communicate or make available such information, to suppliers, business partners, sponsors, affiliates and any other third party, at our sole discretion, provided that we will not knowingly or intentionally use such information to reveal your identity without your consent.

If Wandera or substantially all of its assets were sold or acquired, all information collected by Wandera would be transferred to the acquiring party.  In any such transfer, however, such information would remain subject to any applicable terms and conditions, including the terms of this Privacy Policy and any amendment thereto.

How is your information protected?

Access to private and confidential personal data on our systems is limited to only those employees with a specific need to retrieve this information.  Wandera uses commercially reasonable computer security safeguards to protect its databases and servers against risks of loss, unauthorized access, destruction, misuse, modification, or inadvertent or improper disclosure of data.  These risks, however, cannot be completely eliminated and Wandera therefore cannot guarantee complete security of any information you transmit to us, and this information is transmitted at your own risk.

Wandera also segregates certain personally identifiable information provided by you.  Any e-mail address you chose to provide is stored in a database.  Your web requests are stored on a separate database and server that can be accessed only by a limited number of Wandera employees.

Data collection and use practices by other businesses we do not control.

When you click on links to other websites, those websites may attach a cookie to your hard drive and may collect information about you.  Wandera makes no claims or representations about what those websites do or do not collect about you.  Please review any terms of use and privacy policies of those other businesses to learn about their data collection and data use practices.

You acknowledge and agree that Wandera is not responsible for any content, advertising, products, or other materials on the websites (whether co-branded with the Wandera logo or not) of or available from other businesses that we do not control.  You further acknowledge that Wandera shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Wandera may report any activity it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other third parties.  To cooperate with governmental requests, to protect Wandera’s systems and users, to ensure the integrity and operation of Wandera’s business and systems, or in response to subpoenas, court orders, or legal requirements, Wandera may access and disclose any information it considers necessary or appropriate, including user contact details, IP address and traffic information, posted content, and Web usage paths.  By using the Wandera website and/or services you expressly consent to the foregoing use and disclosure.

What permissions do you have to grant to the Wandera app?

In order to provide end users with the Wandera service on their devices, the Wandera app utilizes Device Administrator level privileges.  Depending upon the company’s data policy, these privileges are used to configure cellular network settings, proxy addresses, firewall rules, roaming limits and mobile hotspot availability.

General

All transmissions between you and Wandera, including e-mails, URLs, cookie identification numbers, search requests, and any personally identifiable information they might contain, pass through many third party machines, operating systems, programs, browsers, Web servers, networks, routers, Ethernet switches, ISPs, proxy servers, intranets, the public telephone systems, or other devices, any of which may create activity logs containing such transmissions.

The Wandera website and services are not directed at individuals under 13 years of age, and we do not intend to collect any personally identifiable information from such individuals.  If you are not at least 13 years old, then you may not use any of the Services and must not provide any of your personal details.

You may opt out of our mailing lists, by sending a removal request to support@wandera.com.  It may take up to 10 business days for your request to take effect.

If you wish to delete your personally identifiable information that is stored in our database, you may send a request to delete information to support@wandera.com.  We will inform you whether we can accept your request.  We may refuse your request, for example, if we believe that removal of certain information may jeopardize certain activities of the Services, or harm other users.  In any case, we may keep any aggregated or anonymized information indefinitely for statistical, marketing and other purposes,

Notification of changes

This privacy policy was last updated on 7 June 2017.

We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the Wandera website.  You accept that by doing this, Wandera has provided you with sufficient notice of the amendment or variation.

Wandera contact information

Wandera has designated a Privacy Officer who is accountable for Wandera’s compliance with the privacy practices described in this policy.  If you have any questions or comments concerning this policy, please contact us using one of the options below:

Postal mail:
Privacy Officer
Wandera
45 Mortimer Street
London, W1W 8HJ
U.K.
Email: privacy@wandera.com