In this document:
|1 – Critical||Access to the Wandera service is lost for a substantial number of devices. There requests must be logged via phone to ensure a prompt response.||1 Hour|
|2 – Major||One element of the service is unavailable or degraded but the service as a whole remains operational.||2 Hours|
|3 – Minor||Any Incident that does not fall under the above two categories or a Service Request (administrative task).||12 Hours|
|4 – Request||A request for information.||24 Hours|
USA-Only Support – Data can be accessed by Support staff located in the USA only (08:00-16:00 PST, Monday to Friday)
Where either EMEA or USA options are selected, Support staff outside of these areas will be unable to access Customer data, meaning only general support and guidance can be provided. Accordingly, support matters requiring data access will be restricted to the regional support hours of the region selected.
The second annual edition of Verizon’s Mobile Security Index (MSI) has arrived.
Wandera is proud to have contributed data intelligence and analysis to make the report an accurate representation of the mobile threat landscape and how real mobile users are affected by it. Read the full report here.