Some product updates are hard to define. Is it a new feature? Does it need a name? When it comes to product redesigns, it’s even harder. Earlier this year we wrapped a few of our most significant updates into a wider release that we called Wandera 2.0. That launch included a redesign of our admin console, as well as a series of comprehensive improvements to the underlying platform that Wandera is built upon.
Also included in that release was a promise that the application installed on the actual device would be receiving not only a lick of paint, but a range of other improvements designed to enhance the experience of the employee.
This update to the app has been trialled with selected customers over the past few weeks, and following some feedback and subsequent tweaks here and there, it’s now in the process of being rolled out to everyone so you can expect it live in your fleet soon.
So what is this redesign? The reality is there isn’t a perfect word to describe updates like this, at least not in English. It’s an upgrade, a revamp, a rethink and an overhaul – but something else, too.
Ultimately, while security solutions like Wandera do a great job at keeping businesses secure, there is an unavoidable friction that exists across the enterprise in having software that is perceived as being inconvenient to their working practices. Regardless of the reality, many workers are resistant to having to adopt corporate technology – just consider the widespread reluctance to use VPNs, for example.
Our approach has always been to provide the user with something that’s not just unobtrusive, but actively helpful. As the Wandera featureset evolved, so too did employee behaviours. We needed to create something that reflected those changes.
So what’s new?
Aside from a slick new visual interface, there’s actually a lot more going on than meets the eye. The first thing you’ll notice is a striking use of colour, which follows a traffic light style system to intuitively guide the user’s behaviour based on the status of the device.
If you are greeted by the cool embrace of green when you open the Wandera app, then breathe easy. Green is used when the device is in a secure state, highlighting information most useful in that context – typically an overview of the threats the device has been protected from, plus a status update on data usage.
This philosophy is present across this renovation. The Wandera app is now context-aware, only showing the information most relevant to the user at that given moment. That makes using the app a far more intuitive and helpful experience, streamlining user interaction to the insights that matter.
The amber state comes into play when there is an issue on the device. Once again this intelligently adapts to the context, for instance if a user has hit a data cap, or security settings are such that the device might be vulnerable to attacks. The user may or may not be able to address these themselves, but from an awareness perspective it’s a crucial tool for informing the user about the issues that matter.
The final state, as you almost certainly managed to guess, is the more alarming hues of crimson red. If you’re seeing red, something serious has impacted the device. Typically, this will be when the device has been compromised by an attack, such as when the presence of malware has been detected.
Depending on the particular device or operating system, the app will also now directly invite users to uninstall the malicious software at the touch of a button, straight from the Wandera interface.
The overall theme of this renovation is with usability in mind. This means that as well as using a context-adaptive way of presenting information, data is shown in a more logical and consistent way for the user too.
For example, threats are now listed in order of severity and all forms of data discrepancy between different reports have been unified. Policy and usage have been similarly aligned, and the app is generally more content-rich than before.
In all, these updates represent a significant improvement in employee usability, bringing a consumer-grade experience to an enterprise-grade product. Alongside the other Wandera 2.0 upgrades, it’s now even easier for businesses to implement the necessary security measures that workplace mobility requires.