The challenge

HomeServe has a large number of engineers in the field, each relying on their smartphones and tablets to complete day-to-day tasks. These include accepting and logging jobs, finding job locations, ordering parts and accessing work emails.

A number of challenges came about from managing a multiple device estate that included a range of operating systems.

“Wandera ticks the security box and makes our information security executive extremely happy. With regard to the deployment of Wandera, the guys were really happy with how easy that is. It’s basically a single click, very easy to set up.”

– Martin Evans, HomeServe

“As with any company or individual, there is always a risk of being subject to a cyber attack,” said Martin Evans. “Because of this threatwe ensure that cybersecurity is always fresh in the minds of our people. It’s not just something that you read about in the news when it happens to another company. We all need to be vigilant and take steps to protect our organizations.”

HomeServe has always placed an emphasis on data security at all levels of the organization and were in the process of becoming PCI DSS compliant. As part of continuous improvement in this area, the company wanted to ensure that robust cyber security was in place for any route into its infrastructure.

Another area that was challenging to adequately manage without an effective solution in place was mobile data use. HomeServe wanted a solution that would allow it to easily apply data policy for the corporate-owned part of its estate, whether in the UK or roaming overseas.

The results

Since deploying Wandera, HomeServe has identified and blocked more than 1,000 potential security incidents every single month. In terms of data security, when coupled with the already strong cyber security ethic from within HomeServe, its mobile estate is more secure than ever before.

“Once we put AirWatch in place to manage the devices, we then worked to increase the security of our mobility. And that’s where Wandera came in, as a complement to AirWatch, not a competing solution.”

Wandera also allows HomeServe to maintain control over the content that users are able to access which both helps to protect end users and prevent inappropriate use.

Next up for HomeServe is to expand the program for employees wishing to use their own devices for work. Making sure it has the processes and technologies in place to securely enable BYOD systems is the focus for Martin and the team, and is something Wandera are well positioned to help with.

Company profile

HomeServe is one of the UK’s leading home assistance providers. For more than 20 years HomeServe has made their Customers’ lives easier by delivering a range of services, including plumbing, drainage, electrics, heating and much more, through its own nationwide network of HomeServe approved engineers. Over two million people in the UK have already placed their trust in HomeServe when it comes to fixing, maintaining and looking after their home.