Cushman & Wakefield is a leading real-estate services company with a workforce that is always on the move. Its staff rely on mobile devices to conduct business from various locations outside the office.

Being a global company, it is critical for Cushman & Wakefield’s employees to travel overseas for face-to-face meetings with clients, colleagues, contractors and suppliers, making seamless mobile connectivity vital.
The company’s BlackBerry devices were working well for basic email connectivity but giving staff access to more web services would improve operational efficiencies.
Recognizing this opportunity, the company underwent a major change, switching from BlackBerry to iPhones. This move, however, didn’t come without challenges.
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Cushman & Wakefield

More powerful devices = more data

With the migration from BlackBerry successfully completed, the 2,000 corporate-owned devices now in the hands of Cushman & Wakefield employees are mostly iPhones, and a small number of people also have iPads.
Equipped with these powerful new devices, staff began using more services that consume large amounts of data like YouTube, Spotify and Netflix.
Naturally, The increase in data consumption and resulting cost became a real concern for the company, especially when users were roaming.

The cost of unmanaged mobile use

The company’s IT Manager, Robert Fallon, knew its telecommunications provider was never likely to cap unpredictable data usage that results in bill shock.

One of our UK-based managers went to Australia for work and while he was there he watched a YouTube video on his phone. The bill ended up being £2,500. We couldn’t foresee this. Robert Fallon, IT Manager, Cushman & Wakefield

At the time, the IT team realized that although they could try to create an acceptable usage policy, they would have no way to enforce one.
It also became clear that staff didn’t need to be overseas to exceed data allowances and incur excessive mobile data charges.
Even within the UK, the company’s employees are always on the move, accessing maps and video services over a cellular connection.
Cushman & Wakefield

Our telecommunications provider was charging £6 per megabyte as soon as someone went over their data allowance. If they were streaming a video and went over the limit by 100mb then we’d have a £600 charge right there. But we wouldn’t know about it until we got the bill. Robert Fallon, IT Manager, Cushman & Wakefield

A solution to enforce policy and manage cost

In an effort to address the problem of uncontrolled mobile usage and high costs, Cushman & Wakefield’s IT team started looking at Enterprise Mobility Management (EMM) solutions and solutions to manage the mobile data itself.
The company chose EMM giant AirWatch to manage its mobile devices and Wandera to manage the mobile data. Wandera’s tight integration with AirWatch made deployment straightforward and minimized administration time. Once the devices were enrolled, Wandera was pushed down to the devices, fully configured.
The IT team created custom policies for different groups of users as well as allow lists for business critical services, data caps and end user notifications. Soon the company was enjoying the benefits of having full visibility and control of its mobile fleet.
Read the case study here to see the full results.
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