How Wedlake Bell stopped bill shock and enforced acceptable usage on mobile devices

wedlake-bell

The challenge

Like many other organizations with a large number of knowledge workers, Wedlake Bell has long embraced the benefits of mobile working. It began many years ago by equipping employees with BlackBerry handsets, which allowed them to perform rudimentary tasks such as email while on the move. As relatively closed and restrictive devices, they posed little security or cost risk to the firm while still enabling remote working.

As the era of smartphones emerged, David Hymers, Head of IT at Wedlake Bell, realized that a slew of additional benefits could be enjoyed if the firm were to upgrade its fleet to iOS or Android devices. In fact, while many partners were attached to their BlackBerrys, a large number had attempted to work from their personal phone or otherwise pushing for more powerful devices.

Hymers worked with mobility partner Trinity Maxwell to upgrade its estate to iOS devices: primarily with iPhones but also a small number of iPads.

“We really wanted to ensure that as a modern business we need to meet modern demands, and that means that we’re as responsive as we possibly can be”

– David Hymers, Head of IT at Wedlake Bell

This project offered all kinds of new productivity opportunities to the firm, enabling lawyers and other staff to do much more than just email – now they could access sensitive customer documents, look up legislation and edit files on the go. Trinity Maxwell helped with the implementation of an EMM solution, which was used to deploy the applications that employees would need on their devices – and block those that weren’t.

Yet David and his team encountered some challenges it hadn’t expected, and needed a solution that could overcome them.

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Gartner Market Guide for Mobile Threat Defense Solutions 2018

“Beyond a unified endpoint management (UEM) security add-on, MTD is also used to address use cases such as mobile phishing, bring your own device, app vetting and compliance.”

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