VITAS has two main user groups that participate in its mobility program. The first is its patient care staff. They are in the field, primarily working with patients in their homes so mobile devices allow them to gain remote access to information relevant to the patient. The devices are a means of connecting back to the company’s main database where its staff can update patient records and prescribe drug orders for patients. Mobility is critical in delivering patient care at VITAS.
“Senior leadership in the company wanted more detail on how the devices were being used by employees – were they being used in a meaningful manner as we intended, or are they being used in a manner where it’s just a luxury item? I didn’t have an answer to clearly demonstrate how devices were being used so I went on a search looking for a tool that would allow me that visibility.”
–Naresh Samlal, AVP, IT Support
The second group is closer aligned to VITAS’ sales force and its members are responsible for business development and sales activity. Because of the nature of their work, they use devices when they are on the move to access emails and corporate resources.
The IT team at VITAS was looking for visibility into how devices were being used in order to make more informed policy decisions. As the IT team issued mobile devices, they wanted to make sure those devices were being used for the intended purpose and not for accessing risky content or data-hungry streaming services.
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