The challenge

Sealy, like many businesses, previously used BlackBerry as its mobile device of choice to provide email access on a secure handheld device. As BlackBerry’s availability and popularity decreased, Sealy made the decision to transition to iPhones. When making the switch, Sealy found that the new accessibility and flexibility that iPhones provided came with a new set of challenges – especially in terms of security and data management.

Sealy’s employees across the country are now using iPhones as a replacement for BlackBerry: sales staff, managers and executives are all using their phones at an increasing rate for emails, training materials, reporting and other custom applications that Sealy has put together to help make the team more productive.

“We develop custom applications so that our users can do more work on the go, on their phone. With this flexibility, they don’t always have to boot up their laptops and this increases productivity.”

– Sealy of Australia IT Services Manager

With this company-wide shift towards increased mobility and productivity Sealy wanted to make sure its security strategy was adapting to cope. “We want to treat a handset just like a laptop, we always have antivirus installed on laptops because they connect to our network, so a phone should be no different.”

Sealy

Company profile

Sealy of Australia is a quality mattress provider with six manufacturing sites throughout the country. Its flagship brand Sealy Posturepedic is Australia’s best selling premium bedding. As of 2001, in partnership with Tempur Sealy International, Sealy of Australia went global and now has a presence across 4 continents.

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“We want to treat a handset just like a laptop, we always have antivirus installed on laptops because they connect to our network, so a phone should be no different.”

– Sealy of Australia IT Services Manager

The solution

Sealy has antivirus and web filtering for its laptops. While looking for a BlackBerry replacement, VMware Airwatch was presented as a suitable mobile device management solution for iOS devices, but it still required a more capable web filtering and antivirus solution designed for mobile devices. Security, non compliant use, and productivity drain were all increasing concerns. “There were no policies when employees left the office and continued to use the devices.” Sealy’s managed mobility services provider IMEI saw these needs and recommend Wandera to complement Airwatch and ensure proper protection and control of mobile data.

With a zero-touch deployment via Airwatch, Sealy could see the benefits of Wandera straight away. From a management perspective, Sealy found deployment effortless: with full support from the Wandera team and full integration with Airwatch, it was incredibly simple to get set up. Confident with how easy it was to deploy Wandera on a hundred Australian devices, Sealy is now looking to roll this out to its BYOD fleet in Asia. With a new application developed for its employees in Asia, they will now be accessing internal networks – hence the need for Wandera – to make sure all internal networks are protected. Even if employees are in different countries using their personal devices to access corporate resources, Wandera allows admins that visibility and control from afar, all in real time.

“Wandera helps us make sure that, on corporate WiFi, the business apps are given the priority and bandwidth so they will run and perform.”

– Sealy of Australia IT Services Manager

Results

In terms of data usage, Sealy runs a fair play policy. Users get a fixed monthly download and overages are excused as long as they do not abuse the system. The IT team can now fully put their trust in this system with Wandera’s robust reporting and highly customizable policies. Real-time alerts educate end users as to how much data they are actually using which encourages them to adjust their behavior accordingly.

Previously employees could go abroad without notifying the IT team who then could not switch their normal data plan to their travel plan resulting in hundreds of dollars in overages. Wandera sends admins notifications when employees go abroad, so they can confirm with their mobile service provider that the employee’s travel plan is in place. The nightmare of bill shock incidents is over and Sealy’s management team has peace of mind their mobile bills will be predictable.

With Wandera’s real-time policy enforcement, Sealy is able to ensure employees remain productive while they are in the office: “Wandera helps us make sure that, on corporate Wi-Fi, the business apps are given priority and bandwidth so they will run and perform.”

From a content filtering and data management point of view, business applications needed to have top priority, but Sealy acknowledged that when connecting to a home network, business apps probably aren’t being used so the company has configured policies so devices could be used for personal reasons on employees’ own time.

Sealy easily set up policies to ensure that if the user was on a mobile service or a corporate Wi-Fi network that is paid for by the business, the device would be locked down as a business device with business apps being given priority for that bandwidth. However, at home on the end user’s own home Wi-Fi or on a public Wi-Fi, the access is opened up and business apps are no longer priority number one. In that respect, the employee can enjoy it as a personal device as well.

0

Bill shock events

1,200

security events detected every month

260

threats blocked per month

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