How did HomeServe improve management of its mobile estate?


The challenge

HomeServe has a large number of engineers in the field, each relying on their smartphones and tablets to complete day-to-day tasks. These include accepting and logging jobs, finding job locations, ordering parts and accessing work emails.

A number of challenges came about from managing a multiple device estate that included a range of operating systems and the necessity to run dual legacy Mobile Device Management versions from the same vendor.

“Wandera ticks the security box and makes our information security executive extremely happy. With regard to the deployment of Wandera, everyone involved was really happy with how easy that is.”

– Martin Evans, Service Delivery Manager, HomeServe

“As with any company or individual, there is always a risk of being subject to a cyber attack,” said Martin Evans, HomeServe Service Delivery Manager. “Because of this threat we ensure that cybersecurity is always fresh in the minds of our People. It’s not just something that you read about in the news when it happens to another company. We all need to be vigilant and take steps to protect our organizations.”

HomeServe has always placed an emphasis on data security at all levels of the organization and were in the process of becoming PCI DSS compliant. As part of continuous improvement in this area, the company wanted to ensure that robust cyber security was in place for any route into its infrastructure.

Another area that was challenging to adequately manage without an effective solution in place was mobile data use. HomeServe wanted a solution that would allow it to easily apply data policy for the corporate-owned part of its estate, whether in the UK or roaming overseas.

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