Mobility managers have it tough. The days of standardizing on a single platform have given way to multiple devices on multiple OS, data-chugging applications and operating systems that allow everything to churn away in the background, silently inflating corporate cellular bills.
It makes for a long list of management challenges. Technical troubleshooting alone is consuming ever more time and resource; whilst monthly bill shock from unplanned mobile data consumption is a growing concern across every sector.
Here are five enterprise mobility tips/ survival techniques for successful mobility management in the age of BYOD and the mass proliferation of smart phones and tablets.
- Accept the rising tide of expectation – make peace with the fact that employee expectations are going up in terms of mobile technology at work. The business benefits of enterprise mobilization and expanding choice outweigh the drawbacks, so the sooner you accept it, the sooner you’ll be able to develop a sustainable accommodation between staff expectations and the needs of the business.
- Involve your end users – The popularity of BYOD is about more than devices and applications. It’s about keeping abreast of current trends and the way technology is being used. Poll your employees to understand where they see the most value in the mobility strategy. And have technology in place that measures activity and data consumption, in a granular way that allows you to deliver your strategy profitably.
- Collaborate – Mobility is so pervasive that it can impact an employee’s job satisfaction and job performance; supporting or limiting their ability to achieve objectives. That means involving key stakeholders in the process of developing or updating the mobility policy: human resources, compliance, security, and marketing. Discuss who should have a company-provided cell phone, who can bring their own device and the tolerance for personal data consumption.
- Scan the horizon – Mobile technology is evolving so rapidly that you need observe and measure the advantages of emerging technologies. Location-based services, Google Glass, hands free capabilities such as Apple’s SIRI are a few to watch. Ideally you will identify mobile solutions that bring new capabilities to your business, or have the potential to eliminate manual processes completely.
- Use the cloud – Deploying and managing so many different types of devices, apps and data traffic within your business is challenging, so it makes sense to simplify. Mobility management solutions based on Cloud model allow you to accommodate popular devices and operating systems quickly, and distribute computing requirements across multiple datacenters to ensure ample capacity, scalability and resiliency.